Legal notice and general terms of use

At AMPERIS PRODUCTS, S.L. we are very conscious of the protection of personal data, which is why we present this Privacy Policy.

which is why we present this Privacy Policy which sets out in a transparent manner how your personal data is treated and protected. how your personal data is treated and protected. Therefore, we ensure the confidentiality and privacy of the personal data that you provide us with through our Customer Service or when formalising the contracting of a product or service in our company.

The purpose of the following information is to provide additional and detailed information to data subjects on the Personal Data Protection Policy of AMPERIS PRODUCTS, S.L., giving the Personal Data Protection Policy of AMPERIS PRODUCTS, S.L., in compliance with the regulations in this area, in particular compliance with the regulations on this matter, in particular the General Data Protection Regulation of the European Union on the protection of physical European Union on the protection of individuals with regard to the processing of personal data and on the free movement of such data. data and on the free movement of such data (EU Regulation 2016/679 of 27 April 2016). WHO ARE THE CONTROLLERS OF THE PROCESSING OF YOUR PERSONAL DATA? The identity and contact details of the joint controllers are as follows:

AMPERIS PRODUCTS, S.L. VAT NUMBER: B27352830 Postal address: Barbeito Maria 14 27003, Lugo E-mail: [email protected]

HOW DO WE OBTAIN YOUR PERSONAL DATA? At AMPERIS PRODUCTS, S.L. we collect your personal data mainly when you:

a) You voluntarily provide them to us in order to request information about our products and services or to make a) You provide them to us voluntarily to request information about our products and services or to make a complaint by contacting us b) You provide them to us when purchasing our products and/or contracting services. c) You register and/or participate in any advertising or promotional action/event.

You guarantee that the data provided by any of these means are true, exact, complete and up to date, and you will be updated, being responsible for any damage or harm, direct or indirect, that may be caused as a result of the non-fulfilment of this obligation. as a consequence of the non-fulfilment of this obligation.

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA? We use your data for different purposes, which you will find detailed below:

To process any requests that you may make to us by any means (by telephone, e-mail, etc.) or to register and/or participate in any advertising or promotional action/event, of an or the registration and/or participation in an advertising or promotional action/event, an electronic catalogue, an estimate of the cost of the electronic catalogue, an estimate of the cost of a repair, information on products, commercial offers or a request for contact/attention commercial offers or a request for contact/customer service.
To process the purchase of a product (including its legal guarantee), as well as repair services.
Carrying out callback campaigns for quality monitoring.
Monitor compliance with internal processes and the quality of service provided, including conducting customer satisfaction surveys. conducting satisfaction surveys
To carry out statistics, surveys or market research on the products and services marketed.
Use of your personal data for commercial purposes, provided that we have your express and unequivocal consent. express and unequivocal consent:

WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR DATA? The legal basis for each of the processing operations described above is as follows: a) “Performance of a contract”: this is the legal basis that entitles us to carry out the following processing operations of your personal data:

To process and manage claims, as well as requests that you may make to us by any means such as: (by telephone, e-mail, etc.) or registration and/or participation in an advertising or promotional action/event, etc. advertising or promotional action/event, request for a workshop appointment, a vehicle test drive, an electronic catalogue, a cost estimate, etc.). catalogue, an estimate of the cost of a repair, information on new and second-hand vehicles, commercial offers or a commercial offers or a request for contact/customer service.
To process the purchase of a product (including its legal warranty) as well as repair services. b) “Legitimate interest”: we use your data to pursue a legitimate interest (to help us better understand our customers’ needs and expectations, to provide you with a better understanding of your needs and expectations, to provide you with a better service). the needs and expectations of our customers, enabling us to improve our products and the service we provide throughout the entire process

throughout the business process), and we understand that this outweighs the potential harm to the interests, rights and interests of our customers. against the interests, fundamental rights and freedoms of data subjects. This is the legal basis that authorises us to carry out the following processing of your personal data:

To carry out statistics, surveys or market research on the products and services marketed.
To monitor compliance with the internal processes established and the quality of the service provided, including the carrying out of surveys on the level of satisfaction Conducting surveys on their level of satisfaction
Handling complaints, as well as taking legal action in defence of our interests.

c) “Fulfilment of a legal obligation”: This is the legal basis that enables us to carry out the following processing of your personal data:

Carrying out quality monitoring callback campaigns.
To meet the requirements of Public Administrations, Judicial Bodies and State Security Forces. State Security Forces.
Fulfilment of legal obligations (tax, commercial, money laundering, personal data protection, general product security protection, general product safety, etc.).

d) “Consent of the data subject”: this is the legal basis that enables us to carry out the following processing of your personal data, without in any case its revocation conditioning the processing of your requests or the commercial your requests or the commercial relationship that binds us:

To carry out, by post, telephone or electronic means, informative, commercial and promotional communications relating to the products and services marketed (for example, the launching/renewal/updating of products and services or communications on products and services or communications about maintenance operations).
Manage your registration and/or participation in any advertising or promotional action/event. TO WHICH RECIPIENTS WILL YOUR DATA BE PASSED ON? Your data will not be passed on to third parties unless legally obliged to do so.

HOW LONG WILL WE KEEP YOUR DATA? Your personal data will be kept by AMPERIS PRODUCTS, S.L. for the period of time necessary to fulfil the purpose for which they were collected. If your data is used for several purposes that require us to keep it for different periods of time, we will apply the retention period of If your data is used for several purposes that require us to keep it for different periods of time, we will apply the longest retention period. In that case, we will limit access to your data only for the purpose for which they are retained.

If we use your personal data for purposes for which your consent is the legitimate basis, we will keep your data active for the purposes for which they are stored. consent, we will keep your data active until your consent is withdrawn, or you exercise your rights of erasure or objection to the processing, or in an earlier period if we consider that they are no longer necessary to carry out commercial to carry out commercial actions, either because they are no longer adequate, relevant or up to date.
In the case of use of your personal data for purposes for which the legitimate basis is the performance of a contract, we will keep your personal data for the purposes for which it is used. contract, we will keep your data active for the duration of the contractual relationship and for a maximum of 10 years. years.
If we use your personal data for purposes for which the legitimate basis is the fulfilment of a legal obligation, we will keep your personal data active for the duration of the contractual relationship and up to a maximum of 10 years. of a legal obligation, we will keep your data for the periods of time required by the specific regulations that apply (tax, commercial, commercial, etc.). (tax, commercial, money laundering, personal data protection, general product safety, etc.). product safety, etc.).
In the event that your personal data is used for purposes for which the legitimate interest is a legitimate interest, we will keep your data for a period of time. legitimate interest, we will keep your data active for as long as we maintain our legitimate interest.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA? You have the right vis-à-vis AMPERIS PRODUCTS, S.L. when making an enquiry or purchasing a product or service to:

Obtain confirmation as to whether AMPERIS PRODUCTS, S.L. is processing personal data concerning you.
Access your personal data.
Request the rectification of inaccurate data or the completion of incomplete data.
Request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected and we cease to process them. collected and we cease to process them for this purpose.
Request, in certain circumstances, that we restrict the processing of your data, in which case we will only keep it for the purpose of we will only keep it for the purpose of pursuing or defending claims.
Oppose the processing of your data for direct marketing purposes or in those cases in which they are where it is processed on the basis of our legitimate interest, in which case we will no longer process your personal information for those purposes. personal information for such purposes.
Request, in the case of processing carried out by automated means, the portability of the personal data that you have provided to AMPER. personal data that you have provided to AMPERIS PRODUCTS, S.L., which will be delivered to you in a structured, commonly used and readable format. machine-readable format, as well as the right to request that it be transferred to another entity responsible for the responsible for the processing, when this is technically possible.
To revoke your consent in relation to the processing operations based on your consent, in which case we will no longer processing for this purpose.
File a complaint with the Spanish Data Protection Agency (https://sedeagpd.gob.es), especially when you have not obtained satisfaction in the exercise of your rights. To exercise the aforementioned data protection rights against AMPERIS PRODUCTS, S.L., you should send an e-mail to [email protected] indicating in the subject line or as a reference “Exercise of RGPD Rights”, specifying your request and proving your identity by attaching a copy of your ID card, passport or other valid document that identifies you. other valid document that identifies you.

Legal Legal notice and general terms of use