Offer and acceptance process
Conditions of purchase and sale of the product
Information about the product offered to the customer
It includes the technical characteristics, description, warranty period and indicative photograph (if applicable).
The external appearance of the products (including brand and model name) shown on the website, catalogues or similar information may vary without prior notice. However, the technical configuration and performance specified in the product data sheet are guaranteed.
Information about the price of the product
a) The prices shown for each product are net prices excluding taxes.
b) The purchase offer will show the unit price per product, the total according to the number of units purchased, shipping and transport costs, taxes if any, and the total amount payable.
Acceptance of the order
At the time of formalization of the order, it is understood that the customer’s consent is given for the validity and effectiveness of the contract of sale that binds the parties.
The commitment acquired by AMPERIS PRODUCTS S.L. to sell and deliver the goods offered is subject to the stock of the product advertised and to its availability until the end of stock. Therefore, AMPERIS PRODUCTS S.L., in its commitment to quality and customer service, tries at all times to ensure that the products advertised are available. However, in the event of exceptional circumstances such as an abusive order, interactive multi-order or any other circumstances that cause the product to be out of stock, the order itself will be cancelled by virtue of this cancellation clause, and the amounts paid for it will be fully refunded to the customer in the event of prepayment.
Methods of payment by the customer
The following payment systems are established:
1. Credit card
AMPERIS PRODUCTS S.L. accepts the payments offered on the website: that is, by bank transfer, VISA credit/debit card, Verified by VISA, MasterCard, MasterCard SecureCode and by PayPal. When placing the order, the customer will provide his or her card details, which will be stored directly during the purchase process.
2. Deferred payment
To be eligible for this form of payment, the following conditions must be met:
a) To have made purchases of more than 3,000.00 euros in the last twelve months.
b) The deferred payment transaction is subject to the approval of the credit insurance company.
The deferred payment shall be made by means of a transfer to any of the bank accounts of AMPERIS PRODUCTS S.L. which appear on the purchase invoice, or by means of SEPA direct debits drawn on the account indicated by the customer.
In the event of non-payment when the SEPA direct debit is due, the customer will be charged 2% of the principal amount with a minimum of 10 euros, which will be invoiced by AMPERIS PRODUCTS S.L. as soon as the corresponding debit is returned.
The maximum payment period shall be 60 days from the date of invoice.
3. Standard transfer
These methods of payment consist of a bank transfer or cash deposit of the full amount of the order in any of the bank accounts of AMPERIS PRODUCTS S.L. which appear on the purchase invoice, and the order number to which the payment corresponds must be shown.
Orders that have not been paid, for whatever reason, within fifteen days of confirmation may be cancelled without prior notice.
Invoice
The invoice issued by AMPERIS PRODUCTS S.L. will be sent to the customer by e-mail to the address provided for this purpose.
AMPERIS PRODUCTS S.L. warns that under no circumstances may it modify the sales invoices after they have been issued, in compliance with the current invoicing regulations (Royal Decree 1496/2003 on invoicing regulations, modified by Royal Decree 87/2005). The invoice will be issued in the name of the individual or company placing the order. Subsequent changes are not possible.
Regardless of the delivery address given by the customer, in each case, the invoices will always include the same tax details given by the customer in the registration form. AMPERIS PRODUCTS S.L. must be notified of any changes to these tax details.
Delivery time of the purchased product
Delivery takes approximately one to seven working days depending on the destination of the goods.
Place and manner of delivery
The order will be delivered to the address designated by the customer at the time of order placement. Subsequent modification of the place of delivery requested by the customer is only possible before the order leaves our warehouse.
Important: make sure that the packages received are externally in good condition. If this is not the case, please note this fact on the carrier’s delivery note and, if necessary, refuse the shipment, notifying AMPERIS PRODUCTS S.L. by e-mail immediately and always within 24 hours.
In the event of deterioration of the product due to transport (which is not evident at the time of delivery or is not visible on the outside), you must notify AMPERIS PRODUCTS S.L. by e-mail within seven calendar days of receipt.
AMPERIS PRODUCTS S.L. only supplies and sells products within the European Union; however, in the case of shipments of goods to places where there are customs, all costs arising from customs duties and administrative procedures (customs declaration, etc.) shall be borne by the customer.
Delivery of large products
Large products will be delivered on site.
VI.- Product warranty
The warranty of the products sold by AMPERIS PRODUCTS S.L. will be twenty-four months, which may, exceptionally and for certain products, be extended to thirty-six months, provided that AMPERIS PRODUCTS S.L. recognises this extension. The warranty period will start from the date of receipt of the goods by the customer.
In any case, the serial number of the product to be repaired must correspond to the one in the AMPERIS PRODUCTS S.L. files.
AMPERIS PRODUCTS S.L. will not be responsible for possible damage that may result from misuse, manipulation or improper installation.
Similarly, the warranty will not be valid in the case of factors external to the normal use of the product, such as power surges or dips, short circuit, use of accessories that are inappropriate or prohibited by the manufacturers, falls, water, fire or incorrect or abusive handling by the customer or by third parties not authorised by the manufacturers.
AMPERIS PRODUCTS S.L. shall not be held responsible either for any cyber attacks that the equipment it sells may suffer. In order to avoid or reduce such attacks, the customer undertakes to change the original passwords of these systems.
Repairs to products under warranty will be carried out in accordance with the following conditions:
a) Repairs will only be carried out and/or supervised by the technical services of AMPERIS PRODUCTS S.L.
b) AMPERIS PRODUCTS S.L. is not responsible for any repairs or manipulation of the products by unauthorised third parties, and the purchaser loses all rights with regard to the warranty in the event of such manipulation.
c) Products purchased by the customer in the commercial establishment of the seller must, in the event that repair is necessary, be delivered and collected by the customer in that establishment.
d) Once the product to be repaired has been collected and analysed by the technical services of AMPERIS PRODUCTS S.L., if it is found that it does not present any anomaly, the customer will be notified and will have to pay the total cost of collection and delivery. After six months have elapsed from the said notification without the customer having removed the equipment from the AMPERIS PRODUCTS S.L. premises, the latter will proceed to destroy the said equipment.
AMPERIS PRODUCTS S.L. shall not be held responsible for meeting the requirements of third parties who have not purchased the goods directly through AMPERIS PRODUCTS S.L. and/or who do not appear on the sales invoice.
VII.- Customer’s rights
Confidentiality and security of the customer’s personal data in accordance with the provisions of current Spanish legislation on data protection.
No dissemination, transmission or publication of customer data without their express consent.
To access, rectify, cancel and/or oppose the processing of the customer’s personal data held in the AMPERIS PRODUCTS S.L. database, at the customer’s request, all in accordance with the provisions of the section on Personal Data Protection.
To know at all times the processing status of the order placed.
Orders trigger the manufacturing process of the goods ordered, which cover very specific needs of companies or professionals. Therefore, orders once placed are irrevocable, cannot be cancelled, and the goods supplied cannot be returned, unless they are received damaged.
In order to proceed with the return of damaged goods, it is essential to state on the delivery note of the goods, which the buyer signs on receipt, the condition in which the goods are received and the damage with which they have been received. The return of the damaged goods must be carried out by the purchaser within FIFTEEN CALENDAR DAYS from the receipt of the order, and the purchaser must request a return number from AMPERIS PRODUCTS S.L. at the e-mail address info@amperis.com. Once the customer has received the return number, he or she must send the goods to the registered address: Calle María Barbeito, 14, Polígono Industrial As Gándaras, 27003 Lugo (Spain), where they must be received by AMPERIS PRODUCTS S.L. within the aforementioned period of fifteen calendar days. The carriage will be paid by the customer who makes the return.
Exceptions to returns
Due to their nature, the following products are excluded from return:
- Any type of material that is not returned in the same condition as when it was delivered. This implies that the equipment cannot have any mark of having been manipulated. If any configuration has been altered, the equipment must be returned with the original configuration and always with the recordings (if any) erased. The equipment must have its packaging and accessories and these must be in perfect condition.
- Material or products ordered by express order that are not included in the catalogue displayed on the website, or that appear on the website as project material or with modifications and specifications adapted in the factory.
- Products on special offer and those that have been discontinued.
Important: in order to avoid any incident, all products must be protected by an additional external packaging – as you received them – thus avoiding any kind of damage to or manipulation of the original packaging of the product during transport.
VIII.- Obligations of the customer
To respect the purchase agreement once the order has been accepted, with the timely payment of the agreed price, and to refrain from carrying out abusive and unlawful conduct in contracting.
To use the information published by AMPERIS PRODUCTS S.L. exclusively by the customer and strictly within the intended personal business relationship.
Not to reproduce, sell or dispose of the information published by AMPERIS PRODUCTS S.L., in all its contents, without the express permission of the company itself.
IX.- Rights of AMPERIS PRODUCTS S.L.
- To maintain, modify or suspend its website without prior notice.
- To modify the price of its offers.
- To reject orders due to lack of stock or non-payment by the customer.
- To refuse access to IT tools to customers in the event of non-compliance with these conditions.
- To receive the amount of the customer’s purchases, once the transaction has been accepted.
- To reserve title and retain full ownership of the item until full payment by the customer.
- To correct or amend human or computer errors.
X.- Intellectual and industrial property rights
The rights relating to industrial and intellectual property (including but not limited to: trademarks, logos, texts, photographs, icons, images, etc., as well as the graphic design, source code and other software elements contained in the website “www.amperis.com”) are the property of AMPERIS PRODUCTS S.L. or of the wholesale companies and manufacturers of the products and services offered. They are therefore subject to intellectual and industrial property rights and are protected by Spanish and international legislation.
Without the prior written authorisation of AMPERIS PRODUCTS S.L. or, where applicable, of the wholesale company or the manufacturer of the product that holds the rights, it is not permitted to use, copy, distribute, reproduce, transmit or manipulate these contents, or to make any use that goes beyond the normal and necessary use for visiting the website and using the services offered.
Access to the services provided does not imply, on the part of AMPERIS PRODUCTS S.L., any waiver, transfer or total or partial assignment of the rights derived from the intellectual and industrial property, nor does it attribute rights of use, alteration, exploitation, reproduction, distribution or public communication of these contents without the prior and express written authorisation of the respective owners of said rights, without prejudice to the right to view and obtain a private backup copy of said contents, provided that said right is exercised according to the principles of good faith and provided that the intellectual and industrial property of the owner of said rights remains unaltered, and that it is used without commercial purposes and exclusively for the personal information of the customer.
The liability deriving from the use of materials protected by the intellectual and industrial property rights of third parties contained on this website in an unlawful manner or in a manner that infringes morality, honour or privacy and good faith will correspond exclusively to the customer, exempting AMPERIS PRODUCTS S.L. in all cases from any liability deriving from such conduct.
XI.- Exoneration of liability
AMPERIS PRODUCTS S.L. shall not be liable for any interruptions that may occur in the electrical or telecommunications services that prevent customers from using the services offered.
XII.- Applicable law and jurisdiction
For the resolution of all disputes or questions relating to this website, purchases, sales, contracts, etc., Spanish law will apply, to which the parties expressly submit themselves. The Courts and Tribunals of Lugo are competent for the resolution of all disputes arising from or related to its use, and the buyer expressly submits to this jurisdiction.